Near-miss and rollback
The Rehire After the Agent Was Enough
When a contact-center agent was supposed to replace the queue, the rehire is the incident you already had, filed as stabilizing.
September 14, 2026·3 min read
From the Human Side
#NearMiss
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Near-miss and rollback
The Near Miss Nobody Logged
The most important catches in an agentic workflow never become incidents. They become folklore. That's how the same class of error ships six weeks later.
September 8, 2026·5 min read